Frequently Asked Questions

Welcome to the Delzam FAQ section.
Here you’ll find answers to the most frequently asked questions about our products, delivery, and customer support.
If you don’t see your question listed below, feel free to contact us — our support team is always happy to assist.

1. How long does delivery take?

Our standard delivery timeframe includes:

Order processing time: 1–2 business days
Shipping transit time: 6–8 business days
Estimated delivery timeframe: 7–10 business days

For more information, please review our Shipping Policy.

2. Is shipping free?

Yes! We provide free shipping on all orders delivered within United States.
More details are available in our Shipping Policy.

3. Where is Delzam based?

Delzam is an online store based in United States, offering carefully selected products with delivery available throughout United States.

4. What should I do if my item arrives damaged or defective?

If your item arrives damaged or faulty, we will arrange a replacement at no additional cost.
Please contact our support team and return the product within 30 days.
Further details can be found in our Refund Policy.

5. Can I cancel my order after placing it?

Yes, you may cancel your order within 24 hours of purchase.
To request a cancellation, please contact our customer support team as soon as possible.

6. What is your return policy?

We offer a straightforward and customer-friendly return process.
You can find full details in our Refund Policy.

7. When will I receive my refund?

Once your return has been received and inspected, refunds are processed within 7 days.
Refunds are issued to the original payment method used at checkout.
Please see our Refund Policy for more information.

8. Do your products come with a warranty?

Yes, all products include a 30-day warranty.
Warranty terms are outlined in our Refund Policy.

9. How can I contact customer support?

You can reach our support team via the Contact Us page or by emailing us at info@delzam.com.
We’re always happy to help.

10. Do you ship internationally?

At this time, we only deliver within United States.
We are actively working on expanding our shipping destinations in the future.

11. Do you have a physical store?

No, we operate exclusively online. This allows us to keep prices competitive and offer a wider range of products.

12. Do you accept bulk or wholesale orders?

Yes, we welcome bulk and wholesale inquiries.
Please contact our support team for customized assistance.

13. How do I exchange an item?

If you’d like to exchange a product for a different size or model, please follow the instructions outlined in our Refund Policy.

14. How can I track my order?

You can track your order at any time through our Track Order.
Simply enter your order number and email address to receive real-time updates.

Contact Information

Store Name: Delzam
Business name: MALO LIMITED
Business Address: 3 Doolittle Yard, Flitwick, Bedford MK45 2NW, United Kingdom
Warehouse address: 335 S Broadway, Lindenhurst, NY 11757 USA
Email: info@delzam.com
Phone: +18166078673
Working hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT-5)
Response time: We aim to respond to all inquiries within 1–2 business days