Shipping policy

At Delzam, we are committed to delivering a smooth and dependable shopping experience. Clear and transparent shipping terms are an important part of that commitment. We are pleased to offer free shipping on all orders within the United States.

Shipping Destinations
This Shipping Policy applies exclusively to orders delivered territory within the United States. Please note that we currently only ship to addresses within the United States. We do not offer international shipping at this time.

Order Processing & Delivery Timeframes
Below is an overview of our estimated processing and delivery timelines:

- Order Cutoff Time: 5:00 PM (GMT-5 / EST - Eastern Standard Time). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
- Order Handling Time: 1-2 business days (Monday to Friday). Once your order is processed, it will be prepared for shipment.
- Transit Time: 6-8 business days (Monday to Friday).
- Estimated Total Delivery Time: 7-10 business days (Monday to Friday).

Once your order has been processed, it will be shipped using one of our trusted logistics partners to ensure timely and secure delivery.

Shipping Fees
- Free Shipping: All orders delivered within the United States qualify for free standard shipping. There is no minimum purchase required. No hidden fees or surprise charges will be added at checkout.

Order Tracking
Once your order ships, you will automatically receive an email confirmation containing your tracking number. You can monitor the status of your delivery at any time via our Order Tracking page.

Delivery Issues
If your package is delayed, missing, or arrives damaged, please contact our customer support team as soon as possible at info@delzam.com. We will promptly investigate the issue with the carrier and work toward a satisfactory resolution for you.

Need Help?
If you have any questions regarding shipping or delivery, please visit our Frequently Asked Questions (FAQ) page or reach out directly to our support team.

Contact Information

Delzam is operated by:
MALO LIMITED

Street: 3 Doolittle Yard
City: Ampthill
State/Region: Bedfordshire
Country: United Kingdom
Zip Code: MK45 2NW

Email: info@delzam.com
Phone: +18166078673

Working Hours:
Monday–Friday, 9:00 AM–5:00 PM (GMT-5)

Response Time:
We aim to respond within 24–48 hours.