Privacy policy

Latest Update: 02.03.2026

This Privacy Policy describes how Delzam (“we”, “us”, or “our”) collects, uses, and safeguards your personal information when you visit delzalm.com , place an order, or otherwise interact with our website and services (collectively, the “Services”).

Please review this Privacy Policy carefully to understand how your information is handled.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or data protection practices.
Any updates will be published on this page, and the “Last updated” date will be revised accordingly.

Collection and Use of Personal Information

To provide and improve our Services, we collect personal information from various sources. This allows us to process transactions, communicate with customers, enhance website performance, and comply with applicable laws.

Information You Provide to Us

You may voluntarily provide personal information such as:

  • Personal contact details (full name, address, phone number, email address)

  • Order-related information (billing and shipping addresses, payment confirmation)

  • Account login details (username, password, security credentials)

  • Messages or inquiries sent to our customer support team

Information Collected Automatically

When you access or browse our website, certain data is collected automatically through cookies or similar technologies. This may include your device type, browser details, IP address, and interaction with the Site.
This information helps us analyze usage, improve functionality, and tailor the user experience.

Information Received from Third Parties

We may receive additional information from trusted third-party partners, such as payment processors, delivery services, or social media platforms, in order to fulfill orders and enhance our Services.

How We Use Personal Information

We process personal data for the following purposes:

  • To process, confirm, and deliver customer orders

  • To communicate important account or order-related information

  • To provide customer assistance and improve support services

  • To send marketing or promotional communications where permitted by law

  • To identify, prevent, and address fraud or unauthorized activity

  • To meet legal, regulatory, or compliance obligations

Cookies and Tracking Technologies

We use cookies and similar tracking tools to ensure proper website operation, improve performance, personalize content, and analyze traffic.
You may adjust your browser settings to control or disable cookies; however, some features of the Site may not function properly as a result.

Sharing of Personal Information

Your personal information may be shared with:

  • Third-party service providers who support our business operations

  • Marketing and logistics partners assisting in service delivery

  • Affiliates within our business group

  • Public authorities or regulatory bodies when required by law

We do not sell, lease, or trade your personal or sensitive information to third parties.

Third-Party Websites

Our website may contain links to external websites or services operated by third parties.
We are not responsible for the content, policies, or data practices of these third-party sites and encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not designed for individuals under the age of majority.
We do not knowingly collect personal information from children. If you believe a minor has shared personal data with us, please contact us so we can remove it promptly.

Data Security and Retention

We implement reasonable technical, administrative, and organizational measures to protect personal data.
Despite our efforts, no data transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to fulfill legal, contractual, or operational requirements.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to, correction of, or deletion of your personal data

  • Request data portability

  • Restrict or object to certain processing activities

  • Withdraw consent where applicable

  • Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at info@delzam.com. We may request identity verification before processing your request.

International Data Transfers

Your information may be transferred to and processed in countries outside of your country of residence.
In such cases, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

Contact Information

Delzam is operated by:
MALO LIMITED

Street: 3 Doolittle Yard
City: Ampthill
State/Region: Bedfordshire
Country: United Kingdom
Zip Code: MK45 2NW

Email: info@delzam.com
Phone: +18166078673

Working Hours:
Monday–Friday, 9:00 AM–5:00 PM (GMT-5)

Response Time:
We aim to respond within 24–48 hours.